Service & Maintenance

ForenteQ is a strong partner for our customers in the field of forensics. We provide you with the best service and support for all of our specialty products backed up closely with a strong technical relationship with our suppliers.

We offer:

• Equipment delivery, installation, and customer training
• Regular inspections and service contracts for our equipment
• Support, warranties, and repair services
• IS017025 traceable calibrations on many products including all the fingerprint laboratory equipment.

Product Installation & Training

Knowing how to use equipment correctly and safely is just as important as having the right equipment. We offer customer training to ensure that you have all the information you need to get the most out of your equipment.

Not only do we offer training courses on site in Warwick, we can also offer you customized equipment training and advice sessions, so you can learn what equipment will work best for you and how to use it before you even order any equipment. In addition to our on-site training options, we can also conduct training sessions at your location. Currently, we also offer some sessions remotely.

Regular Inspections & Servicing

Regular servicing makes sure your equipment is safe, functional, and reliable. As part of accreditation according to ISO17025, some departments will be required to ensure that a qualified service technician regularly services their equipment. Most will require this once a year, along with service documentation. We offer contracts for regular servicing or as a one-time service option.

Our specially trained technicians and service partners make sure your equipment is functional, can make repairs, and can recalibrate your systems to ensure they function reliably. We also provide documentation of servicing for your records.

ISO17025 traceable calibration

We are able to offer surface temperature calibration, relative humidity calibration, air temperature calibration and air flow calibration.  All these measurements are with ISO traceable measurement equipment.  The customer is provided with a full calibration report and traceable certificates for compliance with your internal and external quality audits.

Service Contracts

We offer contracts for regular servicing or as a one-time service option. Many accredited laboratories require regular servicing and equipment calibration. This helps ensure that equipment is fully functional and safe to use year after year.

Our specially trained technicians and service partners make sure your equipment is functional, can make repairs, and can recalibrate your systems to ensure they function reliably.

Extended Service & Repair Plans

In addition to our basic service contracts, we also offer extended service contracts and extended parts warranty options.

These contract options include the cost of things like travel and labour, so you don’t encounter any unexpected expenses.

Extended Warranty

As a final component, we offer to add an extended warranty. In addition to the services of our service and maintenance plans, this will also cover the costs of parts in case of a required repair. This cares for budget security and ensures continuous operation of your forensic equipment.